Slovak Trade Inspection (SOI), SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Department of Supervision, Tel: +421 32/6400 109, Fax: +421 32/6400 108
Definition of Terms
The terms listed in capital letters shall have the following meaning in these Terms and Conditions:
Seller refers to AUTO-FLEX EU Ltd., with its registered office at Štúrovo námestie 6478/11, 911 01 Trenčín, and operating address at FRANCISCIHO 45, 054 01 Levoča. VAT No.: 46 867 627, registered in the Commercial Register of the District Court of Trenčín, Section: Ltd., Insert No.: Reg. No. 28066/R, Tel: +421 918 789 805, Email: info@auto-flex.eu
E-shop refers to the Seller’s online store located at the website: www.autoflexsupply.com
Complaint Procedure refers to the Complaint Procedure for purchasing Goods from the online store issued by the Seller to inform the Buyer about the conditions and procedure for submitting complaints, including information on where to submit a complaint and the performance of warranty repairs. The Complaint Procedure is an integral part of these Terms and Conditions, Part IX. Liability for Defects – Complaint Procedure.
Goods refer to any tangible item available on the E-shop that the Seller offers for sale through the E-shop.
Purchase Price refers to the purchase price for the Goods. The purchase price is stated including VAT. The purchase price does not include any costs of delivering the Goods to the Buyer.
Buyer refers to any natural person fully capable of performing legal acts or legal entity from whom the Seller receives a properly completed Order in accordance with these Terms and Conditions for the Goods.
Consumer refers to any natural person who, when entering into and performing a Sales Agreement, does not act within the scope of their business activities, employment, or profession.
Order refers to the Buyer’s completed and submitted order form to the Seller as specified in Article of these Terms and Conditions. The Order contains information about the ordered Goods and the Buyer. For the purpose of concluding a Sales Agreement, the Order is considered a proposal to conclude a Sales Agreement, and wherever these Terms and Conditions refer to an Order, it also refers to a proposal to conclude a Sales Agreement.
Sales Agreement refers to the sales agreement concluded between the Seller and the Buyer, pursuant to which the Seller undertakes to deliver the ordered Goods to the designated location, and the Buyer undertakes to accept the Goods and pay the Seller the Purchase Price for the ordered Goods and the delivery cost. These Terms and Conditions are an integral part of the Sales Agreement.
Consumer Contract refers to any Sales Agreement or other contract, regardless of its legal form, concluded by the Seller with the Consumer.
Commercial Code refers to Act No. 513/1991 Coll., Commercial Code, as amended.
Personal Data Protection Act refers to Act No. 122/2013 Coll., on the Protection of Personal Data, as amended.
Article I – General Provisions
These General Terms and Conditions apply to contractual relationships arising between the seller and the buyer (whether a natural or legal person) in accordance with the Act No. 40/1964 Coll., the Civil Code, as amended by later regulations, the Act No. 250/2007 on consumer protection, and the Act No. 102/2014 Coll., as amended, which regulates consumer protection in distance selling or off-premises contracts and amends certain laws.
The seller is: AUTO-FLEX EU, Ltd., Commercial Register of the District Court of Trenčín, Reg. No. 28066/R, VAT No.: 46 867 627, Tax ID No.: 2023634316, VAT ID No.: SK2023634316, registered office: Štúrovo námestie 6478/11, 911 01 Trenčín, Slovakia. Mgr. Miroslav Čonka (Managing Director).
The seller is also a person who, when entering into and performing a consumer contract, acts within the scope of their business activities or profession or a person acting on their behalf or on their account.
The seller is also:
The operator of the electronic commerce system operated through the seller’s website (hereinafter referred to as the “online store” or “e-shop”).
The operator of the information system/information systems in accordance with the provisions of Act No. 136/2014 Coll., the Personal Data Protection Act, as amended.
The buyer is any natural or legal person who has completed and submitted an order through the seller’s website, received an email notification of the order acceptance, and paid the purchase price. The buyer also includes any person who has placed an order by telephone or email, confirmed acceptance of the seller’s price offer by email, and also confirmed familiarity with these General Terms and Conditions.
The consumer is a natural person who, when entering into and performing a consumer contract, does not act within the scope of their business activities, employment, or profession. By the amendment of Act No. 250/2007 Coll., on consumer protection, effective from 1st May 2014, legal entities that purchase products or use services for personal use or for the use of their household members were excluded from the definition of consumers. A corporate customer, therefore, is not a consumer, i.e., a customer who purchases goods for business purposes (provides VAT number, Tax ID number, or VAT ID number when placing an order). Corporate customers do not have the right to return goods without giving a reason or to withdraw from the contract. The relationship between such a customer and the seller is not governed by the Civil Code but by the Commercial Code.
Consumers also do not include individuals who purchase goods for the performance of their profession.
The legislator defines a contract concluded at a distance as a contract between the seller and the consumer, agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the seller and the consumer. These means of distance communication include, in particular, the use of a website, email, telephone, fax, postal address, or catalog of offers.
Off-premises contract refers to a contract between the seller and the consumer:
concluded in the simultaneous physical presence of the seller and the consumer at a location that is not the seller’s premises,
in which the consumer proposes the conclusion of the contract to the seller at a location that is not the seller’s premises,
concluded in the seller’s premises or through means of distance communication immediately after the seller individually and personally addresses the consumer at a location that is not the seller’s premises, or
concluded during or in connection with a sales promotion event.
Premises refer to the establishment or other premises where the seller usually carries out their business activities or profession.
A contract whose subject matter is the sale of goods shall, for the purposes of this law, be understood as any contract.
whereby the consumer acquires a commodity for consideration, including a purchase contract and a contract for work, or
where the subject matter is the sale of goods as well as the provision of services.
A supplementary agreement shall mean an agreement whereby the consumer acquires goods or is provided with a service related to the subject matter of the contract concluded at a distance or off-premises, if the goods are supplied or the service is provided by the seller or a third party based on their agreement, and at the time of its conclusion, considering the purpose of the contract, it could be anticipated that the consumer, following the termination of the distance contract or the off-premises contract, would not be interested in fulfilling obligations under this agreement.
If a distance contract, based on which the consumer is obligated to make a monetary payment, is concluded by electronic means, the seller is obliged to explicitly, clearly, and comprehensibly inform the consumer, immediately before sending the order, about:
the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication used and the goods or service itself,
the total price of the goods or service, including all costs,
the duration of the contract if it is a fixed-term contract, and if it is an indefinite-term contract or a contract that automatically renews, the conditions for terminating the contract, and
the minimum duration of the consumer’s obligations arising from the contract, if such obligations are stipulated in the contract. This provision, imposing an additional information obligation on the seller, aims to ensure that the consumer thoroughly reads the essential information before completing their order and can make an informed decision about purchasing the goods or services.
A subscription agreement, for the purposes of this law, means a contract whereby the seller undertakes to deliver the ordered goods to the consumer at specified intervals or provide a service during a prepaid period, and the consumer undertakes to pay the price for the respective period for the delivery or provision of the service.
By completing the order form and submitting the order with the payment obligation, the buyer simultaneously confirms that they have familiarized themselves with these General Terms and Conditions, which form an integral part of every contract and are constantly accessible in the relevant section on the seller’s website.
For the purposes of this law, a durable medium means a tool that allows the consumer or the seller to store information addressed to them in a manner that enables its future use for a period of time corresponding to the purpose of such information and allows for the unchanged reproduction of the stored information, such as paper, email, USB drive, CD, DVD, memory card, computer hard drive.
For the purposes of these general terms and conditions, electronic content refers to data created and provided in electronic form, including computer programs, applications, games, music, videos, or texts.
An order shall mean a completed and submitted order form processed by the seller’s commerce system, as filled out and sent by the buyer. In the event that the buyer does not utilize the option to place an order through the order form as mentioned in the preceding sentence, an order shall also be considered a telephone order or an order sent by email, fax, or mail to the seller’s address.
The order includes information about the customer and the ordered product or service. Based on the order, an invoice for the payment of the purchase price is generated for the customer. In the event that the buyer does not utilize the option to place an order through the order form but instead places the order by phone, email, or mail to the seller’s address, the seller will send the buyer a price offer by email or any other agreed-upon method.
For contractual relationships (as well as other legal relationships arising from such contractual relationships) with individuals who, when entering into a purchase contract under these General Terms and Conditions, do not act within the scope of their business activities, the general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, apply, as well as specific regulations, particularly Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or Off-Premises Contract and on Amendments to Certain Acts (in the wording of Act No. 151/2014 Coll., 173/2015 Coll., 391/2015 Coll.). For contractual relationships (as well as other legal relationships arising from such contractual relationships) with legal entities or individuals conducting business activities (e.g., self-employed persons), the provisions of Act No. 513/1991 Coll., the Commercial Code, in the current wording, apply.
Article II – Order of Goods or Services – Conclusion of a Purchase Agreement
The seller, before concluding a distance contract or an off-premises contract, or when a contract is concluded based on a consumer’s order, clearly and comprehensibly informs the consumer:
The main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication and the goods or service itself.
The trade name and registered office or place of business of the seller or the person on whose behalf the seller is acting.
The seller’s telephone number and other relevant contact details, such as email address and fax number if available.
The address of the seller or the person on whose behalf the seller is acting, where the consumer can make complaints, submit claims, or other notifications if different from the address provided in point b).
The total price of the goods or services, including value-added tax and any other applicable taxes. If the price cannot be determined in advance due to the nature of the goods or services, the method of calculation, as well as the costs of delivery, shipping, postage, and other charges or fees, shall be provided. If these costs and fees cannot be determined in advance, it shall be indicated that such costs or fees may be included in the total price. In the case of an indefinite contract or a subscription agreement, the seller shall inform the consumer of the total price for the accounting period. If this price cannot be determined in advance, the method of calculation shall be provided.
The price for using means of distance communication that may be incurred for the conclusion of the contract, in the case of a service number with an increased tariff.
Payment conditions, delivery conditions, the deadline by which the seller undertakes to deliver the goods or provide the service, information on the procedures for making and handling complaints, claims, and consumer notifications.
Information about the consumer’s right to withdraw from the contract, the conditions, deadline, and procedure for exercising the right of withdrawal. The seller shall provide the consumer with a withdrawal form according to Annex No. 3.
Information that if the consumer withdraws from the contract, they shall bear the costs of returning the goods to the seller in accordance with Section 10(3). If the consumer withdraws from a distance contract, they shall also bear the costs of returning goods that cannot be returned by regular mail due to their nature.
Information about any obligation of the consumer to pay the seller for services actually provided, in accordance with Section 10(5), if the consumer withdraws from a service contract after giving explicit consent to the performance of the service under Section 4(6).
Information that the consumer is not entitled to withdraw from the contract, or information on the circumstances under which the consumer loses the right to withdraw from the contract.
Notice of the seller’s liability for defects in goods or services according to the general provisions.
Information about the existence and details of any warranty provided by the manufacturer or the seller under stricter terms than the general provisions. If such a warranty is provided by the manufacturer or the seller, information about the existence and conditions of assistance and services provided to consumers after the sale of the goods or the provision of the service.
Information about the existence of relevant codes of conduct that the seller has committed to adhere to, and how the consumer can familiarize themselves with or obtain a copy of such codes.
Information about the duration of the contract, in the case of a fixed-term contract. If the contract is concluded for an indefinite period or if the contract is automatically renewed, information about the conditions for terminating the contract.
Information about the minimum duration of the consumer’s obligations arising from the contract if such obligations arise from the contract.
Information about the consumer’s obligation to pay an advance or provide other financial security at the seller’s request, and the conditions applicable to providing such security if such an obligation arises from the contract.
Information about the functionality, including applicable technical protection measures for securing electronic content, if applicable.
Information about the compatibility of electronic content with hardware and software that the seller knows or can reasonably expect the consumer to be aware of if applicable.
Information about the possibility and conditions of dispute resolution through an alternative dispute resolution system. The seller shall also provide a link on their website to the platform for online dispute resolution, through which the consumer can submit a request for alternative dispute resolution.
The electronic order of products, made in the form of a completed order form, and the subsequent payment of the purchase price as per the generated invoice, constitutes a proposal for the conclusion of a purchase agreement by the buyer.
A proposal for the conclusion of a purchase agreement is also understood as the sending of a price offer prepared by the seller based on a telephonic or email order from the buyer. In this case, the purchase agreement is concluded by the written confirmation of the price offer by the buyer, including in electronic form.
The acceptance of the order of products by the seller, and thus the conclusion of the purchase agreement, occurs based on the written confirmation of the purchase agreement, in accordance with the Law on Consumer Protection in Distance Selling No. 102/2014 (specifically § 6):
The seller is obliged to provide the consumer with a confirmation of the concluded distance contract on a durable medium immediately after the conclusion of the contract, at the latest along with the delivery of the goods.
In case of an order placed through the order form, the buyer is obliged to choose the payment method for the purchase price in the order and subsequently pay the purchase price to the seller. Failure to do so will result in the non-conclusion of the purchase contract. The seller hereby informs the buyer (customer), and the buyer (customer) acknowledges and agrees that the obligation to pay the price is part of the order.
In the case of a telephone or email order, the buyer is obliged to pay the purchase price based on the invoice issued and delivered by the seller to the buyer (including electronically). After the payment is credited to the seller’s account, the seller informs the buyer that the product will be shipped to the address provided by the buyer.
A contract concluded at a distance is a consumer contract that is entered into between a business entity and a consumer, where the consumer has the opportunity to familiarize themselves with the content of the contract but does not have the ability to influence its terms.
The contract is concluded for a specified period and terminates upon the fulfillment of obligations by the seller and the buyer.
The seller also informs the buyer that the placement of an order is not conditional upon agreeing to the terms and conditions, particularly in light of the decision SOI SK/0677/99/2015.
Article III – Purchase Price and Payment Terms
The price of products or services ordered through the electronic commerce (hereinafter referred to as the “purchase price”) is generated specifically for each individual customer. In the case of an order according to Article II, Section 6, the seller will send the price offer to the buyer electronically or, if mutually agreed, by mail.
The seller does not guarantee the temporal validity of purchase prices for the same order at any given time. To eliminate any doubts, once the purchase price is generated for a specific order, it does not change after its payment within the specified due date.
The price of products or services may change due to obvious typographical or other errors related to the price of the goods discovered in the seller’s system or published on the respective e-shop for the product. Both the buyer and the seller have the right to cancel the order or withdraw from the purchase contract (prior to the receipt of the goods or services) if the buyer is notified of a change in the purchase price of any item due to an obvious typographical or other error related to the price of the goods.
The purchase price is considered as paid on the day when the funds are credited to the seller’s account (or in the case of cash payment, at the moment of cash payment or its confirmation by issuing a receipt).
The method of payment for the purchase price (payment form) and the total costs associated with the order and delivery of the goods (payment method chosen by the buyer during the ordering process on the website of the shopping portal) are specified in the order form, along with a breakdown of the total costs.
When making the payment, it is necessary to include the generated invoice number as the variable symbol. If the buyer incorrectly provides the variable symbol during the payment, it may result in the incorrect allocation of the purchase price, and the buyer bears all the risks associated with it. The buyer may also be considered in default of the obligation to pay. The purchase price of the products does not include the cost of shipping or any other expenses related to the delivery of the products.
Payment terms: After selecting the payment method for the purchase price through the order form, by phone, or electronically, the buyer is obliged to pay the purchase price to the seller before the actual receipt of the goods, except in cases where a specific agreement between the seller and the buyer has been made, which the seller confirms to the buyer in writing (or electronically) after the order has been placed. In the case of cash payment chosen by the buyer, the buyer is obliged to pay the purchase price and any additional specified fees (such as shipping fees, cash-on-delivery fees, etc.), i.e., the total amount specified, at the latest upon the delivery of the goods or services to the buyer (including through a shipping company).
The buyer is also entitled to make the payment upon issuing and sending the order to the seller, considering it as an advance payment towards the purchase price and any additional specified costs. However, it is recommended that the buyer makes the payment after the order has been accepted by the seller (contractual agreement).
The cash-on-delivery fee:
The cash-on-delivery fee is not included in the purchase price of the goods or services. It will be specified in the order form, the generated invoice, or the price quote sent via email. The buyer agrees to pay the cash-on-delivery fee along with the purchase price.
The seller is entitled to unilaterally determine the value (amount) of the total order at which the buyer will no longer have to pay the cash-on-delivery fee. The fact of whether the buyer needs to pay or not pay the cash-on-delivery fee will be displayed in the order on the website of the specific online store, and the value (amount) of the total order may vary for each individually created order. The seller has the right to change and adjust the value of the order (contract) without the need to specify such changes in these General Terms and Conditions. However, this change does not affect the conclusion of the purchase agreement.
Other Fees:
The total amount of the purchase price of the goods, including all additional charges (e.g., related to the payment method and the delivery method of the goods), is stated in the order form prior to placing the order.
However, the seller is entitled to assess each order individually and unilaterally determine, at its own discretion, the orders for which the buyer does not incur any additional costs related to the payment method, order value, and delivery, without the need to specify such changes in these General Terms and Conditions. This change does not affect the concluded purchase agreement.
Payment Gateway FONDY:
FONDY Payment Gateway is a simple and secure way to make online payments. The FONDY Payment Gateway operates under the supervision of the National Bank / authorization number FCA UK, No. 900705 /. After selecting the payment option, you will be redirected to the bank’s page. When paying by card, you will need to enter the card payment details. Your payment will be credited within a few minutes. This payment method allows you to pay securely with a payment card or through a fast online bank transfer. There are no fees associated with this payment method. For more information, please visit our website: https://fondy.eu/sk-sk/ If you have any questions, feel free to contact us at slovakia@fondy.eu.
“All legal disputes related to card payment processing are resolved in accordance with Slovak law.”
Payment for goods or services in advance: The seller may require payment for goods or services in advance:
For orders with a value over €300 (excluding shipping), based on an issued pro forma invoice, payment can be made via bank transfer.
For goods or services that are being shipped internationally, based on an issued pro forma invoice, payment can be made via bank transfer.
For orders of goods or services that are not in stock or are made to order, a 50% advance payment may be required. If the order is canceled during the production process, the advance payment is forfeited in favor of the seller, who bears the costs of producing the ordered goods. (The advance payment is required based on an issued pro forma invoice).
The primary currency for payment of goods or services is EURO. Currency symbol: €.
Bank fees for the payment of the purchase price and shipping costs by the buyer are governed by the agreement between the buyer and their bank. The seller is not responsible for the amount of such fees or related charges.
The costs associated with the use of electronic communication methods are governed by the agreement between the buyer and their internet service provider or electronic communication service provider. The seller is not responsible for the amount of such fees or related charges.
The seller informs the buyer that they do not set a minimum order value. In accordance with Act No. 102/2014 Coll., the Consumer Protection Act on the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded outside the Business Premises “The seller must not refuse to sell a product that is displayed or otherwise prepared for sale, or refuse to provide a service that is within their operational capabilities.”
The seller may create an opportunity (possible form) on the website through which the buyer can obtain a discount (in %) on the total purchased goods. The seller is entitled to unilaterally change and modify the creation, termination, and conditions of the possible method (form) of obtaining such a discount without the need to specify the changes in these General Terms and Conditions. This change does not affect the conclusion of the purchase agreement.
Article IV – Delivery of Goods or Services
The seller is obliged to deliver the products to the buyer in the ordered quantity and quality, along with a written copy of these General Terms and Conditions, if they were not already provided earlier along with the tax documents relating to the goods or services and other relevant documents, if applicable and typical for the given product. In the event that the written copy of these General Terms and Conditions was not delivered to the buyer with the product, the buyer is required to notify the seller in writing within a period of up to two working days from the date of receiving the goods or services. Otherwise, it is presumed that the seller’s obligation to deliver a written copy of these General Terms and Conditions has been duly fulfilled.
If the buyer does not raise any objections regarding non-delivery of goods or services and non-delivery of accompanying documents supplied with the goods (or services) within a period of two working days from the delivery of the goods, based on confirmed delivery and transport documents, it is presumed that the goods have been delivered to the buyer properly, unless proven otherwise.
According to the Law on Consumer Protection in Doorstep and Distance Selling, which also applies to the purchase of goods and services online, unless otherwise agreed between the seller and the consumer (buyer), the seller is obliged to fulfill the consumer’s order within 30 days from its delivery. If the seller fails to fulfill the contract because the ordered goods cannot be delivered or the service cannot be provided, the seller is obliged to inform the consumer immediately and refund the price paid for the goods or advance payment within 15 days, unless the seller and the consumer agree on alternative performance. The place of delivery of the ordered goods or services is the address provided by the buyer in the order.
The seller will promptly inform the buyer about the impossibility of delivering the goods or providing the service, as well as in cases of force majeure or reasons for which the seller or the carrier/delivery service/courier is not responsible. In this case, the seller will offer or provide the consumer with alternative performance and proceed in accordance with the General Terms and Conditions and applicable laws.
The seller will deliver the goods or provide the service to the buyer at the address provided by the buyer at the time of placing the order, and exclusively to the person specified as the buyer. Delivery or handover of the goods to any person other than the buyer is not possible without the seller’s prior written consent and the required documents. For this reason, it is necessary for the buyer to provide accurate identification information when ordering the goods and delivery details. The delivery personnel is authorized to verify and confirm, using appropriate means, whether the receiving person is the buyer and is authorized to accept the goods. If circumstances require, the seller and the buyer may agree to extend the delivery deadline or provide alternative performance of the same quality and price. In case of any special request, the delivery deadline will be extended by additional working days, which will be communicated to the buyer electronically.
The seller will deliver the goods or provide the service within the territory of the Slovak Republic and countries of the European Union either directly by their own means to the hands of the buyer (or a person authorized in writing by the buyer to receive the goods or service), or through third parties (transport, courier, and postal companies).
The delivery of the goods or services is accomplished by handing them over to the buyer (or a person authorized in writing by the buyer to receive the goods or services), or by handing them over to the first carrier for transportation.
The seller informs the buyer that they reserve the right to deliver the ordered goods (in quantities exceeding 2 pieces) in multiple separate deliveries. For such separate deliveries, the same shipping cost as stated at the time of order acceptance applies (i.e., multiple shipments are charged only for the cost of one shipment).
The transported product must be appropriately and securely packaged. By signing the shipping/delivery note, the buyer confirms not only the receipt of the product but also that the packaging was not tampered with and the product was delivered in its entirety according to the order.
In case of visible damage or detectable defects in the goods or services during personal collection, the buyer has the right to refuse acceptance of the product. By accepting the goods or services, it is presumed that they were free from any defects that could have been observed during the personal inspection. Both in the case of personal and postal delivery, the buyer is obliged to indicate a note regarding the damage or defect in the shipping/delivery document, providing a concise description of the damage. This should be done immediately upon receipt if it concerns defects that are observable upon receipt, or within 10 days of receipt at the latest if it concerns hidden defects.
Together with the delivery of the goods, the seller will provide the buyer with a confirmation of the concluded contract on a durable medium.
The establishment of the contract and the validity of this legal act are governed by the Civil Code, as well as the possibility of its cancellation, both by the buyer and the seller. The law determines certain options for cancellation and allows for an agreement between the buyer and the seller regarding the cancellation. The reason for cancellation can also be, for example, a technical error in the online store system.
Delivery of goods outside the territory of the European Union and to Third Countries is also possible. However, the seller recommends that the buyer inquire about the options and methods of sending and delivering goods to countries outside the European Union and to Third Countries from the seller before placing the order for goods or services.
Article V – Receipt of Goods or Services
The seller, shipping, transport, courier company, or postal service is authorized to notify the buyer of the delivery of goods by email, SMS message, or other suitable means (such as by phone). The buyer also agrees that the seller may provide these details to the shipping, transport, or courier company.
Upon receiving the goods or services, the buyer is obliged to prove their identity to the carrier by presenting valid identification documents (such as an identity card or passport). These documents must clearly indicate the buyer’s identity and authorization to receive the goods. Otherwise, the goods may not be handed over by the seller/carrier.
If the buyer fails to collect the product, the seller will store it at their premises or at the company’s address and notify the buyer to pick it up. If the buyer fails to collect the product within 30 working days from the date of the written notification, the contractual relationship established by the purchase agreement between the seller and the buyer will cease to exist.
The risk of damage to the product or service and the liability for any damage to the product passes to the buyer upon its receipt, regardless of whether the buyer personally takes possession of the product or does so through an authorized person. In the case mentioned in paragraph 3 of this article, the risk of damage to the product or service and the liability for any damage to the product pass to the buyer on the day when the buyer fails to take possession of the product upon the first delivery attempt.
Upon receipt of the product or service, the buyer is obligated to inspect the integrity of the packaging and the completeness of the delivery, especially the number of transport packages (parcels/shipments). In the event of any obvious defects identified in relation to the transportation and the product, the buyer must immediately, but no later than within 12 hours, notify the seller electronically or by phone. The buyer is required to indicate all visible damages to the shipment and any breaches of the packaging on the transport document. If any other tampering or unauthorized opening of the shipment is discovered, the buyer must refuse to accept the shipment from the carrier/delivery personnel.
By signing the delivery protocol, the buyer confirms that the shipment was received intact. If the buyer does not raise any objections regarding the non-delivery of the goods or the accompanying documents within 24 hours of receiving the goods, it is presumed, based on confirmed delivery and transport documents, that the goods were delivered to the buyer in proper condition, unless proven otherwise.
Article VI – Transport
The seller’s transportation costs are not included in the purchase price of the goods or services. These costs will be specified in the order form and in the generated invoice or in the price quote sent via email. The buyer undertakes to pay these costs along with the purchase price.
Free shipping: The seller has the right to unilaterally and at their own discretion determine the value or nature of an order where the buyer is not required to pay the shipping cost. The information regarding payment or non-payment of the shipping cost will be displayed in the order or on the website of the online store. The seller is entitled to unilaterally modify and adjust the value or nature of an order (contract) where the buyer is not required to pay the shipping cost, without the need to specify such changes in these General Terms and Conditions. This change does not affect already concluded purchase agreements.
Article VII – Withdrawal from the purchase agreement
The right to withdraw from the contract is granted by law only to the consumer. A consumer is a natural person who, when entering into and performing a consumer contract, does not act within the scope of their business, employment, or profession.
The legal right to return goods without stating a reason arises only when the consumer purchased the goods through:
Distance contracts (contracts between the seller and the consumer agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, particularly using a website, email, telephone, fax, postal mail, or catalog).
Off-premises contracts (contracts between the seller and the consumer concluded in the simultaneous physical presence of the seller and the consumer at a location that is not the seller’s business premises; contracts where the consumer made the offer to the seller at a location that is not the seller’s business premises; contracts concluded in the seller’s business premises or through means of distance communication immediately after individual and personal solicitation of the consumer by the seller at a location that is not the seller’s business premises; or contracts concluded during or in connection with a sales event).
Information regarding the right of withdrawal from the purchase agreement: The consumer may withdraw from the purchase agreement without stating a reason within 14 calendar days from the day on which the consumer or a third party designated by the consumer, excluding the carrier, takes possession of the product. This period ends after 14 days from the receipt of the goods. However, if the end of this period falls on a non-working day, the deadline is extended to the next working day. The consumer may withdraw from the contract for the delivery of goods even before the start of the withdrawal period.
When exercising the right of withdrawal from the contract, the consumer informs the seller of their decision to withdraw from the contract through a clear statement. The consumer may use the withdrawal form provided by the seller. A sample withdrawal form is also available on the seller’s website, or it can be sent to the consumer by email or mail upon request.
The deadline for withdrawal from the contract is preserved if the consumer sends the notice of exercising the right of withdrawal from the contract before the expiration of the withdrawal period, which is no later than the 14th day from the start of the withdrawal period. If the last day of the period falls on a non-working day, the deadline is extended to the next working day.
After the withdrawal from the contract, the seller shall refund to the consumer all payments made in connection with the conclusion of the contract, including the purchase price and the costs of delivery to the consumer. This does not apply to additional costs incurred if the consumer chose a different type of delivery than the cheapest standard delivery offered by the seller. The payments will be refunded without undue delay, no later than 14 days from the day the seller receives the consumer’s notice of withdrawal from the contract. The refund will be made using the same payment method that the consumer used for the initial transaction, unless the consumer expressly agrees to a different method of payment, and without any additional fees being charged.
The payment for the purchased goods will be refunded to the buyer only after the returned goods have been delivered back to the seller’s address or after the buyer has provided proof of sending the goods back, whichever occurs earlier.
Point Information about the possibility (right) of withdrawal from the purchase agreement: The last sentence will be (does not apply to purchases made by legal entities) for companies, s.r.o., simply for all companies.
Cancellation of Purchase Agreement
The consumer cannot withdraw from a Purchase Agreement concerning the following items:
– Original spare parts – Electrical parts – Specific parts, such as: – Steering wheel airbag ring – Pneumatic-electric spring for luggage compartment – Auxiliary water pump – Clutch booster – Power steering valve – Automatic transmission switches – Gear position switch – Alternator – Accelerator pedal – Electromagnetic valve of automatic transmission – Automatic transmission controller – Adapter connecting cable – Electronic accelerator for turbocharger – Steering angle sensor – Sensor – Eccentric shaft – Exhaust gas pressure sensor – Headlamp height adjustment sensor – Ignition coil – Pneumatically controlled air intake valve – Window and headlamp washer system – Fuel pressure sensor – Camshaft control valve – Exhaust Gas Recirculation (EGR) valve – Exhaust gas temperature sensor – Additional brake light – Wiper mechanism – Wiper motor – Swirl pipe adjusting element – Crankcase ventilation valve – Control switch – Adjusting element – Parking brake caliper – Engine oil level sensor – Air mass meter – Window lifting mechanism – Control unit – Fuel pump – LED control module – XENON lighting – LED headlight swivel unit – Turn signal control module – LED daytime running light unit – Alternator freewheel – Regulating valve – Common Rail fuel system – Idle speed control valve – Air supply control – Lambda probe – All-wheel drive switch – Exterior door handle – Ignition switch – Start switch – Throttle body – Interior fan – Parking brake switch – Interior space buttons – Interior fan buttons and window switches – All relay switches and interior buttons – Door lock adjustment element – Central door lock servo motor – Cup holder – Trunk lock – Door opening handle – Heating grille – Automatic door closure lock – Door lock – Sliding door pulley guide – Door handle
Furthermore:
Accessories or other goods explicitly designated on the E-shop website as “goods intended exclusively for a specific consumer” (§7 para. 6 letter c) of the Act 102/2014 Coll., as currently in force, or when the Buyer was informed of this fact by email, phone, or order confirmation.
Additionally:
The consumer cannot withdraw from a purchase agreement concerning clutch kits and flywheels that are sealed in packaging; in the event that this seal has been broken or otherwise tampered with by the Buyer. The Buyer was informed of this fact via email or a document attached to the product, or both methods.
In the case where the Buyer has chosen to pay the Purchase Price for the ordered Goods upon delivery (cash on delivery), the Seller is entitled to withdraw from the Purchase Agreement if the Buyer fails to accept the ordered Goods properly and on time, or if the ordered Goods are returned to the Seller after an unsuccessful attempt to deliver them to the Buyer. The Seller is entitled to request reimbursement from the Buyer for the costs of transportation incurred in connection with the unsuccessful delivery of the ordered Goods, including the costs of packaging the ordered Goods. In the case of goods “Intended specifically for one consumer” for which a deposit has been paid, the Buyer forfeits the right to a refund of the deposit. In the case of goods ordered by a Buyer who is a legal entity, the Seller has the right to demand payment of the full purchase price of the goods, and the Buyer, being a legal entity, is obliged to accept the goods.
When the Consumer withdraws from the Purchase Agreement, the Consumer is obliged to send or deliver the purchased Goods back to the Seller no later than 14 days from the day of withdrawal from the Purchase Agreement. The deadline is considered met if the Consumer sends or delivers the purchased Goods to the Seller on the last day of the deadline as mentioned in the previous sentence. The Consumer is required to send the Goods to the Seller via regular postal parcel or courier service or deliver the purchased Goods at the Seller’s registered office. The Seller does not accept the purchased Goods that have been sent to them by the Consumer via cash on delivery. The returned Goods must be unused, undamaged, with all delivered instructions and in the original undamaged packaging. The Consumer is responsible for any decrease in the value of the purchased Goods resulting from handling them in a manner other than necessary to determine their nature and functionality. If the Goods, such as body parts and other items, have been painted or otherwise damaged or altered, the possibility of returning the Goods to the Consumer is forfeited. Return of “Custom Order Goods” is possible only by prior agreement with the Seller. In such a case, the deposit paid by the Consumer will not be refunded. The costs of returning the purchased Goods to the Seller are borne by the Consumer. Despite the above, we request Consumers to verify the correctness of the delivered Goods for their vehicle within 10 calendar days from the date of delivery and notify us of any request for return within this deadline, due to the business conditions of our supplier. These cases are indicated by a WARNING on the invoice or electronic order confirmation.
In the event of withdrawal from the contract, the Consumer is responsible for any decrease in the value of the purchased Goods resulting from handling them in a manner other than necessary to determine their nature and functionality (§10(4) of Act No. 102/2014 Coll., as amended). In this case, the Seller reserves the right to refund the Purchase Price to the Consumer reduced by the amount of damages caused to the ordered Goods. The Seller will send a damage compensation request to the Consumer via email and is entitled to deduct the corresponding amount from the paid Purchase Price. The Seller’s claim for damages against the Consumer will be extinguished by offsetting it against the Consumer’s claim for the refund of the Purchase Price. If the purchased Goods, such as body parts, have been painted or altered in any other way by the Consumer, the Consumer is not entitled to withdraw from the Contract, as they have used the Goods in a manner other than necessary to determine their nature and functionality.
The obligations of the Seller in case of withdrawal from the contract:
The Seller is obliged to refund the Consumer all payments received from the Consumer based on or in connection with the contract, including the costs of transport, delivery, postage, and other costs and fees, without undue delay and no later than 14 days from the receipt of the notice of withdrawal from the contract. This provision is without prejudice to the provision of Section 8(5) of the law.
The Seller is obliged to refund the payments to the Consumer in the same manner as the Consumer used for the payment, unless otherwise agreed between the Consumer and the Seller, provided that no additional fees are charged to the Consumer in connection with such payment method.
The Seller is not obliged to reimburse the Consumer for any additional costs if the Consumer expressly chose a different method of delivery than the cheapest standard delivery method offered by the Seller. Additional costs refer to the difference between the chosen delivery method by the Consumer and the cost of the cheapest standard delivery method offered by the Seller.
If, due to the nature of the goods, the Seller provided home delivery to the Consumer as part of a contract concluded outside the Seller’s business premises, and it is not possible to return the goods by post, the Seller is obliged to arrange the collection of the goods at its own expense within the period specified in paragraph 1.
In the case of withdrawal from a contract for the sale of goods, the Seller is not obliged to refund the payments to the Consumer under paragraph 1 before the goods are delivered to the Seller or until the Consumer provides proof of sending the goods back to the Seller, unless the Seller suggests that they will personally collect the goods or have them collected by an authorized person.
When a consumer withdraws from a contract, they are responsible for bearing the costs associated with returning the goods to the seller or a person authorized by the seller to receive the goods.
The consumer is obliged to return the goods to the seller or a person authorized by the seller to receive the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods in person or through an authorized person. The deadline mentioned in the first sentence is considered met if the goods were dispatched for return no later than the last day of the deadline.
The consumer acknowledges that if gifts are provided with the goods, a gift agreement is concluded between the seller and the consumer on the condition that if the consumer exercises the right to withdraw from the contract according to § 7 of the Act No. 102/2014 Coll., the gift agreement loses its effect and the consumer is obliged to return any related gifts provided with the goods along with the returned items.
For the withdrawal from the contract by buyers who are business entities, the legal conditions specified in the Commercial Code apply.
The buyer may cancel the order no later than the day of shipment of the goods from the warehouse, either by phone or by email. The contact details of the seller are provided in these terms and conditions and on the seller’s website.
The seller recommends (but does not require) the buyer to return the goods by registered mail and insure the shipment.
The buyer has the right to unpack and test the goods to determine their characteristics and functionality. However, if the goods are damaged, broken, or not functioning properly as a result of the buyer’s actions, the buyer is responsible for any decrease in the value of the goods.
Seller’s address (for exercising the right of withdrawal): AUTO-FLEX EU s.r.o., Štúrovo námestie 6478/11, 911 01 Trenčín, Slovakia. The return of the goods should be sent to the address: FRANCISCIHO 45, 05401 Levoča.
Seller’s email address (for exercising the right of withdrawal): info@autoflexsupply.com
The consumer cannot withdraw from the following types of contracts:
Provision of a service if its provision began with the consumer’s explicit consent and the consumer declared that they were properly informed that by giving this consent, they lose the right to withdraw from the contract after the complete provision of the service.
Sale of goods or provision of services whose price depends on fluctuations in the financial market beyond the control of the seller and which may occur during the withdrawal period.
Sale of goods made according to the consumer’s specific requirements, custom-made goods, or goods intended specifically for one consumer.
Sale of goods that are liable to deteriorate or expire rapidly.
Sale of goods sealed in protective packaging that are not suitable for return due to health or hygiene reasons, and whose protective packaging has been damaged after delivery.
Sale of goods that are, by their nature, inseparably mixed with other goods after delivery.
Sale of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, and their delivery can only take place after 30 days, and their price depends on market fluctuations that the seller cannot control.
Urgent repairs or maintenance requested by the consumer; this does not apply to service contracts and contracts for the sale of other goods than spare parts necessary for the performance of repairs or maintenance if they were concluded during a visit by the seller to the consumer, and the consumer did not order these services or goods in advance.
Sale of sound or video recordings, audiovisual recordings, books, or computer software sold in protective packaging if the consumer has opened the packaging.
Sale of periodicals, except for sales based on a subscription agreement, and sale of books not delivered in protective packaging.
Provision of accommodation services for purposes other than residential accommodation, transportation of goods, car rental, provision of catering services, or provision of services related to recreational activities, and under which the seller undertakes to provide these services at an agreed time or within an agreed period.
Provision of electronic content other than on a tangible medium if its provision began with the consumer’s explicit consent and the consumer declared that they were properly informed that by giving this consent, they lose the right to withdraw from the contract.
Warning: No legal regulation grants the consumer the right to unconditionally return goods purchased in a physical store (brick-and-mortar shop). If the seller offers such a possibility to the consumer (or the option to exchange the goods for other goods), they do so beyond their obligations. The right to unconditional return or exchange of goods is not legally enforceable. In the case of traditional retail sales (in a physical store), the general rule applies: If the purchased goods do not meet the consumer’s expectations, whether it is regarding size, shape, price, color, or an inappropriate choice of gift, duplication, etc., it does not constitute a product defect. The consumer does not have a legally regulated right to demand the seller to exchange the goods or refund the money if the product is without defects. Whether the seller agrees to exchange the goods or provide a refund depends solely on the mutual agreement between the buyer and the seller, as well as the seller’s willingness to accommodate the consumer. The fact that some sellers provide the benefit of returning the goods within a certain number of days after the purchase is solely within their business policy, and in such cases, they establish the conditions themselves (number of days, exchange for vouchers, store credit, exchange for other goods, original packaging, original tags, etc.). Another case occurs when the seller declares the possibility of returning the goods or the option to exchange for other goods through a “public promise” in writing, either in the store or in the general terms and conditions. In such cases, the seller is obliged to adhere to the stated conditions. The consumer should always inquire about the possibility of returning goods or the conditions for exchanging goods at the physical store before making a purchase. The legal right to withdraw from the contract without stating a reason (within 14 days) is applicable to contracts concluded remotely or outside the seller’s premises. In the event that the purchased goods exhibit a defect during the warranty period, the buyer has the right to submit a proper complaint. The procedure for submitting and handling complaints is regulated by Act No. 250/2007 Coll. on Consumer Protection, as amended by subsequent regulations.
The buyer is responsible for any damage that may be caused to third parties in connection with the use of the products.
If the seller discovers during the processing of an order that the content of the materials provided is offensive, contrary to the moral and ethical views of the seller, or in violation of applicable legal regulations or other legal inconsistencies (such as the sale of alcoholic, tobacco, or other legally regulated products to persons under 18 years of age), the seller is entitled to cancel the purchase agreement by sending a written notice of cancellation of the order confirmation via email. The buyer is not entitled to any compensation, except for the right to a refund of the already paid purchase price.
The seller is also entitled to withdraw from the purchase agreement until the moment of dispatching the goods, especially due to the currently arisen unavailability of the ordered goods by the buyer. However, the seller is obliged to promptly inform the buyer about the withdrawal to the email address provided by the buyer in the order. Before withdrawing, the seller is entitled to offer the buyer alternative fulfillment. The buyer has the right to refuse the alternative fulfillment and withdraw from the purchase agreement.
The seller provides a warranty for the delivered products in accordance with the relevant legal regulations of the Slovak Republic. The warranty period begins from the date of receipt of the goods or services by the buyer. In the case of buyers who are business entities, the provisions of the Commercial Code apply to liability for defects of goods or services and the conditions for providing a warranty.
In the event of returning a defective product or service, which became apparent only after its receipt and was not evident or detectable during a regular inspection upon receipt, the buyer is entitled to a reasonable price reduction corresponding to the nature and extent of the defect or a refund of the purchase price. If the defect renders the item unusable, the buyer has the right to withdraw from the contract. Upon agreement between the contracting parties, the product with the defect may be replaced with a new product free of defects. The damaged or defective item must be returned in its entirety.
The procedures outlined in this article also apply accordingly to the submission of complaints or grievances by the buyer.
The seller informs customers about the supervisory authorities, which include:
The state administration authorities responsible for public health
The State Veterinary and Food Administration
The Office of Public Health of the Slovak Republic and regional offices of public health
The Slovak Trade Inspection, which supervises the offering and sale of products and the provision of services, where the competent authorities mentioned in points (a) and (b) do not have jurisdiction
During sales events or related to them.
The general authority for market supervision in consumer protection within the internal market, according to Act No. 128/2002 Coll. on State Control, is the Slovak Trade Inspection.
Inspectorate of the Slovak Trade Inspection for the Bratislava Region Address: Prievozská 32, P. O. BOX 5, 820 07 Bratislava 27
Inspectorate of the Slovak Trade Inspection for the Žilina Region Address: Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1
Inspectorate of the Slovak Trade Inspection for the Trnava Region Address: Pekárska 23, 917 01 Trnava 1
Inspectorate of the Slovak Trade Inspection for the Banská Bystrica Region Address: Dolná 46, 974 00 Banská Bystrica 1
Inspectorate of the Slovak Trade Inspection for the Trenčín Region Address: Hurbanova 59, 911 01 Trenčín
Inspectorate of the Slovak Trade Inspection for the Prešov Region Address: Obrancov mieru 6, 080 01 Prešov 1
Inspectorate of the Slovak Trade Inspection for the Nitra Region Address: Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Inspectorate of the Slovak Trade Inspection for the Košice Region Address: Vrátna č. 3, 043 79 Košice 1
The website www.soi.sk provides telephone and fax contacts for the Central Inspectorate of the Slovak Trade Inspection and the regional inspectorates of the Slovak Trade Inspection, in accordance with the territorial organization of Slovakia.
The Slovak Trade Inspection, as a control authority of the internal market, does not assess the validity of complaints but rather verifies whether all legal conditions related to the complaint, as stipulated by the Consumer Protection Act, have been met.
Article VIII – Complaint Procedure
Warranty Period: For all goods purchased based on civil law relationships, the warranty period is typically 24 months in accordance with the legal regulations of the Slovak Republic, unless the Slovak legal regulations prescribe a shorter period for specific types of goods. If there is a specified period for use indicated on the sold item, its packaging, or the accompanying instructions, the warranty period shall not expire before the expiration of this period.
The seller may extend the statutory warranty period. The duration of the extended warranty period is always indicated on the warranty certificate. If no other warranty period is indicated on the warranty certificate, the period of 24 months applies.
The warranty period consists of the statutory period (24 months) and any extended period. Within the statutory warranty period, complaints are governed by the Civil Code No. 40/1964 Coll., §§ 619-627, with regard to this complaint procedure. (For the extended period, complaints are governed exclusively by this procedure.)
If it concerns a used item, the buyer and the seller may agree on a shorter warranty period, but not shorter than 12 months. For goods sold at a lower price due to a defect or incompleteness, the warranty does not apply to the defects for which the lower price was agreed upon.
For all goods purchased by corporate customers based on a business relationship (as defined by the Commercial Code), the warranty period, also known as the “quality guarantee,” is set by the seller at 12 months.
The procedure for the seller and the consumer when exercising their rights arising from the seller’s liability for defects in goods purchased through an online store is further specified in the Complaints Procedure.
The procedure for the seller and the buyer (having a business registration number) when exercising their rights arising from the seller’s liability for defects in goods purchased through an online store is further specified in the Complaints Procedure.
The Complaints Procedure complements and supplements the General Terms and Conditions, which govern the sale of goods through the e-shop on the website and is provided in a separate section titled “Complaints Procedure.”
The Complaints Procedure can be sent to the consumer (or the buyer with an IČO) upon request, either in electronic or paper form, to the address chosen by them.
Article IX – Information on Online Alternative Dispute Resolution (ADR) for E-commerce
The seller hereby informs customers (consumers) that as of February 1, 2016, Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts comes into effect. The purpose of this law is to provide consumers with a new possibility to resolve their disputes with the seller quickly, efficiently, informally, and above all, free of charge or with minimal costs. The aim is to achieve an amicable solution or agreement between the consumer and the seller regarding the resolution of the dispute, which, upon the consent of both parties, becomes a binding legal basis.
The entities responsible for alternative dispute resolution under the law are the Office for Regulation of Network Industries, the Office for Regulation of Electronic Communications and Postal Services, and the Slovak Trade Inspection. The Slovak Trade Inspection has the additional role of a residual subject, which means it will be authorized to handle disputes for which other authorities do not have designated competence, except for disputes arising from contracts for the provision of financial services.
According to §11 of the Act No. 391/2015 on alternative dispute resolution for consumer disputes and on the amendment of certain laws, the consumer has the right to address the seller with a request for remedy if they are not satisfied with the way the seller handled their complaint or if they believe that their rights have been violated by the seller. In case of a dispute with the seller, after exhausting all possibilities for resolving the dispute, the consumer has the right to turn to an alternative dispute resolution entity, provided that the value of the dispute exceeds €20. The legal regulation applies not only to “domestic” disputes but also to “cross-border” disputes, i.e., disputes between foreign consumers and sellers in the territory of the Slovak Republic.
The alternative dispute resolution entity shall conclude the dispute within 90 days from the date of its initiation, and if necessary, it may extend this period by 30 days (repeatedly) and notify the applicant of the extension.
If the consumer is not satisfied with the way the seller has handled their complaint or believes that their rights have been violated, they have the option to submit a proposal to the appropriate entity. This does not exclude the possibility of resolving the dispute through judicial proceedings. To ensure a smooth resolution of the dispute, the law requires the mandatory cooperation of the seller.
Alternative Dispute Resolution Body:
Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Dispute Resolution of Consumer Disputes, Prievozská 32, P.O. Box 29, 827 99 Bratislava 27, Slovakia.
The consumer may submit the proposal in the manner specified in Section 12 of the Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, including electronically through the Online Dispute Resolution platform (ODR) available at the following website: ec.europa.eu/consumers/odr/index_en.htm
Alternative dispute resolution is exclusively reserved for consumers who are natural persons, not for business buyers. The dispute resolution process takes place between the consumer and the seller who have entered into a distance contract and whose dispute has a value exceeding 20€.
The seller hereby informs consumers about the possibility of individually submitting requests, proposals, complaints, and attempts to prevent disputes electronically to the email address: info@autoflexsupply.com
Article X – Protection of Personal Data and Privacy
The personal data of the consumer are processed in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended by Act No. 84/2014 Coll. (the complete text of the law as of May 30, 2014 is published in the Collection of Laws under number 136/2014 Coll.) (hereinafter referred to as the “Data Protection Act”). The consumer acknowledges that the seller processes his/her personal data, including but not limited to: name, address, identification number, email address, and telephone number (collectively referred to as “personal data”).
The buyer acknowledges that he/she is obliged to provide accurate and truthful personal data (during registration, in his/her user account, when placing an order through the web interface of the store), and that he/she is obliged to inform the seller promptly of any changes to his/her personal data.
The provided personal data will be processed only by the seller or a designated processor appointed by the seller. Access to customers’ personal data will only be granted to third parties in cases prescribed by applicable laws (particularly during administrative or criminal proceedings, consumer rights protection, or in the case of delivery by the Slovak Post). In the case of delivery by a courier company, your personal data (including name, surname, delivery address, telephone number, email) will be provided to the courier company chosen by the customer.
The seller will process personal data in accordance with applicable regulations. Personal data will be processed in electronic form using automated means or in printed form using non-automated means.
In case the consumer believes that the seller or intermediary is processing their personal data in violation of the law, they may request an explanation from the seller or intermediary. According to the Personal Data Protection Act, the consumer has the right, among others, to correct incorrect, incomplete, or outdated personal data, to receive information about the list of personal data processed about them by the seller, and other rights as specified in Section 28 (1) of the Personal Data Protection Act.
The consumer has the right to change or revoke their consent to the use of their personal data for marketing purposes at any time, in writing, either electronically or by mail to the address of the seller. The consumer also has the right, among others, to correct incorrect, incomplete, or outdated personal data, to receive information about the list of personal data processed about them by the seller, and other rights as specified in Section 28 (1) of the Personal Data Protection Act.
The seller, as the data controller of the information system, provides further information regarding the processing of personal data in a separate section on the website.
The General Terms and Conditions apply as published on the seller’s website and have been approved by the relevant authority of the company.
“The operator is authorized to send customers’ personal data, including email addresses used for purchases on the website, to the operator of the Heureka.sk portal for the purpose of generating and sending satisfaction questionnaires within the Verified by Customers program in which our online store is participating. The operator of the Heureka.sk portal is considered the intermediary of personal data according to Section 8 of Act No. 122/2013 Coll. on the Protection of Personal Data. The sending of email addresses applies to all customers who have not expressed their disagreement with receiving commercial communications in accordance with Section 62(3) of Act No. 351/2011 Coll. on Electronic Communications and is done after each purchase on the online store. The operator of the Heureka.sk portal is authorized to use the provided email address solely for the purpose of generating and sending satisfaction questionnaires, in accordance with the Terms of the Verified by Customers program available at https://sluzby.heureka.sk/napoveda/dolezite-dokumenty/. The operator of the Heureka.sk portal retains the provided email addresses for the duration of our company’s participation in the Verified by Customers program or until the customer expresses their disagreement with receiving commercial communications from our company or directly from the operator of the Heureka.sk portal, as they have the option to do so in each individual questionnaire.”
The wording of the General Terms and Conditions is effective from 13.10.2016.
